Home Care for Older Australians
Getting older shouldn’t mean leaving the home you love. At Macarthur Connect, we provide friendly, reliable in-home support that helps older Australians stay safe, comfortable and independent, on their own terms.
Our care workers help with the everyday tasks that can become harder over time, from cleaning and meal preparation to shopping, transport and social outings. Every service is shaped around your routine, your preferences and the goals in your Support at Home plan.
Whether you are just starting your aged care journey or looking for a provider who truly listens, our local team is here to help.
How We Help at Home
Practical, person-centred support from a team that treats you like family. Choose the services you need, as often as you need them.
Domestic Assistance
General cleaning, vacuuming, mopping, laundry and linen changes to keep your home fresh, safe and comfortable.
Meal Preparation
Help planning, shopping for and preparing nutritious meals that suit your tastes and dietary needs.
Shopping Assistance
We can shop with you or for you, helping with groceries, errands and everyday essentials.
Transport
Safe transport to medical appointments, shopping and social activities. Please note we do not have a wheelchair-accessible vehicle.
Social Support
One-on-one companionship and group outings that keep you connected with friends, interests and your community.
Community & Respite
Time out for you and your carer, with supported community access and activities you enjoy.
Self-Care & Daily Living
Gentle, respectful help with personal care and daily routines, always delivered with dignity.
Personal Affairs
Support to stay on top of appointments, paperwork, bills and the everyday admin of life.
Counselling
Access to caring, professional counselling to support your emotional and mental wellbeing.
In Partnership with Trilogy Care
Macarthur Connect and Trilogy Care have partnered to give you access to high-quality home care through your Support at Home plan. Trilogy Care is an approved Support at Home provider, registered with My Aged Care, that administers your plan while Macarthur Connect delivers your care.
The result? More control over who supports you, lower management fees and more care hours from the same funding.
What Is Self-Management?
Self-management means you decide which service providers you use and how your Support at Home funding is spent. By removing the agency ‘middle-man’, more of your budget goes towards the care you actually receive.
With self-management, you can:
- Design and tailor your own care plan with a dedicated care partner
- Choose the service providers you would like to work with
- Gain more control over how your Support at Home funds are spent
- Increase your care hours with more value from the same funding
Four Simple Steps
Starting home care should feel easy. Here’s how we work with you and Trilogy Care to get your support up and running.
1. Talk to Us
Contact Macarthur Connect or Trilogy Care to discuss your care needs. We can explain how the Support at Home process works.
2. Care Planning
We review your care needs together to set up your individual care plan and budget.
3. Perfect Match
Macarthur Connect builds your care team by sourcing services that suit your needs and preferences.
4. Get Started
Your care begins at home, while Trilogy Care administers your Support at Home plan behind the scenes.
Am I Eligible?
Support at Home is the Australian Government’s in-home aged care program. You may be eligible if you are:
- Aged 65 or older (or 50 or older if you are an Aboriginal or Torres Strait Islander person)
- Wanting support to keep living safely and independently at home
- Assessed and approved for in-home services through My Aged Care
Not sure where to start? Call My Aged Care on 1800 200 422 to arrange an assessment, or contact our team and we’ll gladly walk you through the process.
Areas We Cover
Our local team supports people across NSW, including:
- Wollongong to Hill Top
- Campbelltown and surrounding suburbs
- Liverpool and Fairfield
- Warragamba to Penrith
- Parramatta and surrounding areas
Our office: Harrington Park Community Centre, Harrington Park NSW 2567
Aged Care FAQs
What is Support at Home?
Support at Home is the Australian Government program that funds in-home aged care for older Australians. It replaced the Home Care Packages Program on 1 November 2025.
Do I need an assessment first?
Yes. To receive government-funded aged care at home, you need to be assessed through My Aged Care. Call 1800 200 422 or visit myagedcare.gov.au to get started.
Can I choose Macarthur Connect as my provider?
Yes. Through our partnership with Trilogy Care, you can self-manage your Support at Home plan and choose Macarthur Connect to deliver your services.
Do you offer wheelchair-accessible transport?
Not at this stage. Our transport service uses standard vehicles, so please tell us about your mobility needs and we’ll help you find the right option.
Let's Talk About Your Care
Call us on 0436 305 716 or send us a message. Our friendly team will answer your questions and help you take the next step.